Personal MTB coaching

Please contact us within 48 hours of your reservation if you need to cancel it. Call or email the location you have reserved your bike.  

More than 48 hours’ notice:

  • All reservations cancelled with more than 48 hours’ notice will not incur a cancellation fee.
  • Reservations must be cancelled by the time we open two days before the scheduled rental.

24 - 48 hours’ notice:

  • Reservations cancelled with less than 48 hours but more than 24 hours’ notice will receive a 50% refund.

Less than 24 hours’ notice:

  • No refund will be issued for bikes cancelled less than 24 hours before the reservation.


  • There is no charge for changes. Please call us to request changes. We will make the changes if possible.

Rental Credit:

  • For cancellation before the rental date, the renter may request a rental credit for a later rental date if available at the time of cancellation or changes. Credit may be used for rental bikes only by the customer(s) listed on the reservation. There is no cancellation/change fee if the customer chooses a rental credit. Credit expires after two years.


  • Extreme weather conditions as listed below:
    • Large amounts of rainfall that make riding dangerous and could cause trail damage
  • Bodily Injury

It is the Renter's responsibility to ensure that rental dates are correct. Confirmations are sent via email and text message including a reminder email. Chainline Bikes is not responsible for incorrect dates.

Waivers & Damage Protection: Waivers must be completed for all rentals.


619-383-1005 ||